FAQs

What do I do if I lost or misplaced my Louis Xpress Card?

Please report lost/stolen or misplaced Louis Xpress Cards immediately to Administration by email [email protected]

MSLM suggests keeping your Louis Xpress RFID card in a pocket by itself during ski season and store in a safe secure spot during the off season.

Louis Xpress Card Replacement Fee applies to:

• Damaged; tampering of the antenna and deactivated cards,
• Lost or forgotten Louis Xpress RFID Cards

Louis Xpress Cards & PODIUM PASS REPLACEMENT: A Podium Pass and/or Program Pass holds a lot of value. You must have it with you to access the mountain when you visit Mount St. Louis Moonstone.

If your Podium Pass or Program Pass is lost or forgotten, please visit the Louis chalet Guest Services for reissue. Guests may not access the mountain without their Louis Xpress RFID card.

Every reprint issued will have a non-refundable administrative fee associated to it. Once your Podium Pass or Program Pass has been reprinted, your original Louis Xpress RFID card will be blocked and will no longer permit lift access.

If you happen to find your original Louis Xpress RFID card, please carefully dispose of it to avoid any confusion at the lift for the remainder of the season. We recommend signing into your mountstlouis.com account and deleting your WTP# from the My Chip Cards section of your account to prevent re-loading to a Louis Xpress card you do not have.

Reprints are at the discretion of Mount St. Louis Moonstone and may be capped at any time during the season. If a blocked Podium Pass or Program Pass is found in use by a person other than the rightful holder, it will be revoked and the rightful holder will be barred from Resort facilities for the remainder of the winter season, without refund.