Frequently Asked Questions

Search these FAQs:

  1. Where is Mount St. Louis Moonstone Ski Resort located?

    Mount St. Louis Moonstone Ski Resort is located on Highway 400 at exit 131 (Mount St. Louis Rd) Mount St. Louis Moonstone is approximately 26 km north of Barrie   You can see us from the Highway!

  2. What are the hours of operation?

    Mount St. Louis Moonstone hours of operation are;

    Monday & Tuesday 9am - 4:30pm

    Wednesday to Sunday 9am-9pm

    Weather permitting Night Riding will open for the season Wednesday December 14, 2016.

    Christmas Holiday Schedule

    December 25, 2016 Christmas Day Closed

    December 26, 2016 - Jan. 6, 2017 9am-9pm

    Family Day February 20, 2017 9am-9pm

    March Break March 13-17, 2017 9am-9pm

    March 18, 2017 Last Night of Riding for the 2016/2017 Season

    March 19 to season closing 2017 9am-4:30pm

  3. Where can I stay?

    Mount St. Louis Moonstone does not have accommodations on property.    Visit www.mountstlouis.com/accommdations/ for more information on local lodging.

  4. What is my ability?

    What is my ability?

    In order to properly put yourself into a session category, here are some simple guidelines which will help you out.  Being honest with your ability will quicken your progress on the snow.

    Beginner: First time skiing/boarding.  Most comfortable starting on the beginner slopes.

    Novice: Ski/board a little bit, can turn both directions. Is comfortable on green and some blue slopes. May need assistance with getting on or off lifts.

    Intermediate: Ski/board with confidence on blue slopes and possibly some black slopes

    Advance: Ski/board with confidence on any slope, terrain, or conditions on the Mountain
     

  5. Does Mount St. Louis Moonstone have snowtubing?

    Sorry, Mount St. Louis Moonstone does not offer snowtubing.

  6. Are there special group rates?

    Mount St. Louis Moonstone has group rates for 25 people or more.  Contact our Trip Coordinator for more information by phone at 416-368-6900 / 705-835-2112 or by email groupsales@mslm.on.ca Group information is also available on line www.mountstlouis.com/group-rates/.
     

  7. How long is your Season?

    Generally, Mount St. Louis Moonstone’s season is from December through to March.

  8. Do you have a lost and found department and how do I report a lost item?

    Yes, the lost and found items are held at our Guest Services Department.  To report a lost item, please email a description to mslm@mslm.on.ca  The shopping cost is the responsibly of the owner.

  9. Are drones allowed?

    Out of safety concerns for guests, employees and resort property, as well as concerns for individual privacy, Mount St Louis Moonstone Ski Resort Ltd., prohibits the operation or use of unmanned aerial systems or drones, by the general public - including recreational users and hobbyists - without the prior written consent from MSLM. This prohibition includes drones used for filming or videotaping as well as any drone use by media or journalists operating above or within Mount St Louis Moonstone Ski Resort boundaries. This prohibition on drone operation or use extends to any drones launched or operated from the Ski Resort Property, as well as drones launched from private property outside of the Ski Resort boundaries. Please contact a resort representative at (705)-835-2112 if you have any questions or if you seek prior authorization to operate any aerial drone or device. Any authorized operations of aerial drones may be governed by Transport Canada's Civil Aviation branch rules and regulations, local law enforcement as well as those policies established by Mount St Louis Moonstone Ski Resort, which may include certification, training, insurance coverage, indemnification requirements, and wiavers or releases of liability. Any violation of this policy may involve suspension of your skiing and snowboarding privileges, and/or the revocation of your season pass, as well as confiscation of any drone equipment, and may subject violaters to any damages including but not limited to damages for violations pf privacy and/or physical or personal injuries or property damage as well as regulatory fines and legal fees.

  10. Where do I find daily snow conditions?

    Visit our web site www.mountstlouis.com/snow-conditions.php for the daily conditions and see for yourself through our daily web cams or call Toronto Toll Free 877-835-2112 / 705-835-2112.

  11. How do I reserve for a lesson?

    Twenty-four hour notice is required for reserving your lesson.  You may reserve your lesson  https://mountstlouis.com/daily-private-semi private/ or by calling Toronto Toll Free 877-835-2112 / 705-835-2112.

  12. What payments are accepted in the cafeterias?

    Cash, Debit, Visa, Master Card. We also have an ATM machine located downstairs at both Louis and Moonstone chalets.

  13. Are helmets mandatory?

    Helmets are required in the Terrain Parks at Mount St Louis, both in the Junkyard and in the Outback. The Outback chairlift requires you wear a helmet even if it is to access runs other than the actual Outback Terrain Park.

    Helmets are mandatory for participants attending an Educational program at Mount St Louis Moonstone.

  14. Are snowboard leashes required?

    Yes. At Mount St Louis snowboard leashes are mandatory in order to ride here. This is for the protection of our guests on the mountain and to prevent runaway snowboards. If you don't have a leash or forgot your own, snowboard leashes are sold in the boutique.