MSLM FAQ's
Cashless Payments
What is my ability?
In order to properly put yourself into a session category, here are some simple guidelines which will help you out. Being honest with your ability will quicken your progress on the snow.
Beginner: First time skiing/boarding. Most comfortable starting on the beginner slopes.
Novice: Ski/board a little bit, can turn both directions. Is comfortable on green and some blue slopes. May need assistance with getting on or off lifts.
Intermediate: Ski/board with confidence on blue slopes and possibly some black slopes
Advance: Ski/board with confidence on any slope, terrain, or conditions on the Mountain
Monday to Sunday 9am – 4:00pm
When night operations begin:
Monday & Tuesday 9am – 4:00pm
Wednesday to Sunday 9am – 9pm
FAMILY DAY: FEB 20TH, 2023 – 9AM TO 9PM
Mount St. Louis Moonstone Ski Resort is located on Highway 400 at exit 131 (Mount St. Louis Rd) Mount St. Louis Moonstone is approximately 26 km north of Barrie You can see us from the Highway!
Snow School FAQ's
What is my ability?
In order to properly put yourself into a session category, here are some simple guidelines which will help you out. Being honest with your ability will quicken your progress on the snow.
Beginner: First time skiing/boarding. Most comfortable starting on the beginner slopes.
Novice: Ski/board a little bit, can turn both directions. Is comfortable on green and some blue slopes. May need assistance with getting on or off lifts.
Intermediate: Ski/board with confidence on blue slopes and possibly some black slopes
Advance: Ski/board with confidence on any slope, terrain, or conditions on the Mountain
- Lift tickets and rentals are not included in the price of private/semi-private lesson
- Lessons must be booked online and in advance
- Review description of skill levels here – to assess you or your child’s skill level to be sure you find the right lesson for you
Freestyle Skiing Programs
What is my ability?
In order to properly put yourself into a session category, here are some simple guidelines which will help you out. Being honest with your ability will quicken your progress on the snow.
Beginner: First time skiing/boarding. Most comfortable starting on the beginner slopes.
Novice: Ski/board a little bit, can turn both directions. Is comfortable on green and some blue slopes. May need assistance with getting on or off lifts.
Intermediate: Ski/board with confidence on blue slopes and possibly some black slopes
Advance: Ski/board with confidence on any slope, terrain, or conditions on the Mountain
Student Trips
Mount St. Louis Moonstone Education rate requires a minimum of 25 people no maximum number is required.
What is my ability?
In order to properly put yourself into a session category, here are some simple guidelines which will help you out. Being honest with your ability will quicken your progress on the snow.
Beginner: First time skiing/boarding. Most comfortable starting on the beginner slopes.
Novice: Ski/board a little bit, can turn both directions. Is comfortable on green and some blue slopes. May need assistance with getting on or off lifts.
Intermediate: Ski/board with confidence on blue slopes and possibly some black slopes
Advance: Ski/board with confidence on any slope, terrain, or conditions on the Mountain
Monday to Sunday 9am – 4:00pm
When night operations begin:
Monday & Tuesday 9am – 4:00pm
Wednesday to Sunday 9am – 9pm
FAMILY DAY: FEB 20TH, 2023 – 9AM TO 9PM
Axess RFID
- contactless purchasing,
- direct-to-lift access,
- convenient ticket pick-up,
- reloadable Podium Passes, lift tickets and other products like rentals and lessons,
- ease of access to the mountain.
You can add family members (or friends) to your account. Every purchase must be assigned to a guest and each guest must have a photo.
Click here to register.SELF-SERVE TICKET KIOSKS
To help with contactless pick-up automated self-serve ticket kiosks & pick up boxes are located at both the Louis and Moonstone Bases. Purchase online, skip the ticket line, and pick up your Louis Xpress Card lift tickets or Podium Passes when you arrive on-site. Lesson & Rental Packages are not redeemable at the ticket kiosks.
Kiosk Locations
- Louis / Located to the left of the main entrance beside the new ticket window and in front of the rental department
- Moonstone / Located adjacent to the main entrance

- Damaged; tampering of the antenna and deactivated cards,
- Lost or forgotten Louis Xpress RFID Cards
- Contact information, including name, home address, telephone number, email address;
- Criminal background check(s);
- Employment information, including resume (which may include educational background, work history, and references), reference information and interview notes, letters of offer and acceptance of employment, policy acknowledgment forms, background verification information, workplace performance evaluations, emergency contacts, performance reviews, disciplinary and coaching notes.
- Benefits information, including forms relating to applications or changes to health and insurance benefits including medical and dental care, life insurance, short and long- term disability; and
- Financial information, including pay deposit information and tax-related information, and Social Insurance Number or other required government-issued identification.
- Serving it Right number
- Employee photos and video surveillance
- Birthdates
- Required Training
- Name, date of birth, home address, telephone number, email address;
- Information in connection with the products or services you inquire about or purchase from us;
- Video Surveillance at some locations throughout;
- Customer photographs
- Government issued identification; (visual verification only)
- Other information as necessary to maintain our business relationship with you, such as information related to your preferences, feedback and information requested or provided by you.
- Credit card or other financial information;
- Usage data respecting use of the Company’s website(s) through the website(s) (or through third-party services employed by the website(s)) which can include the IP addresses or domain names of the computers utilized by the User; the URI addresses; the time of the request; the method utilized to submit the request to the server; the size of the file received in response; the numerical code indicating the status of the server’s answer (successful outcome, error, etc.); the country of origin; the features of the browser and the operating system utilized by the User; the various time details per visit (e.g., the time spent on each page within the website(s)); and the details about the path followed within the website(s) with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment
- Access is restricted to authorized personnel who need the information to perform their duties.
- The Resort’s work processes ensure that personal information is not disclosed to unauthorized parties.
- Electronic data in the Company’s computer systems are protected against unauthorized access and the data is transmitted over secured networks.
- Physical safeguards:
- Locking file cabinets and areas where files are stored when no one is there.
- Restricting employee access to storage areas or filing cabinets.
- Clearing files and documents containing personal information off the work desk at the end of the day.
- Shredding papers or placing them in secure disposal units containing personal information rather than just placing them in a garbage can or recycling bin.
- Destroying computer hard drives that contain personal information before you discard them