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New Lift Loading Guideline from the Ontario Government!

Chair lifts will be loaded with one empty seat between households. You must wear a mask that covers your nose and mouth when in the lift line and riding the chairlift.

•  All 8 Week Programs & Program Passes have been cancelled.

•  Private & Semi Private Lessons will not be available currently.

• Rental fees are in addition to your lift ticket.
• locations at both Louis and Moonstone Base.
• Capacity at both rental locations will follow Public Health regulations.

• Louis and Moonstone chalet cafeterias will offer TAKE-OUT ONLY for food and beverage service.

• offering expanded grab-and-go menu items.

• No bagged lunches permitted in chalets for the safety of our staff and guests and strictly limited access to 2nd floor of Louis & Moonstone base lodges.

• staff are required to wear masks and practice increased hand sanitization.

• increased sanitation stations, increased facility and washroom cleaning frequency

• new signage and upgraded air filtration systems

Value Book of 8 coupon Redemption (advance booking is not required)

• MSLM will honour Value Book of 8 vouchers until 2021/22 season only
• Please bring all vouchers to the resort to redeem as soon as possible

To Redeem your Value Book of 8 coupon:

1. Head to any Guest Services/Front office location at both Louis and Moonstone Chalet
2. Present your voucher coupons
3. Receive your new Louis Xpress RFID card loaded with your daily lift ticket.
4. Every voucher presented will receive a Louis Xpress RFID card
5. Head direct to lift and enjoy your day on the mountain.

Please ski and ride with care. Abide by the alpine responsibility code and all COVID19 protocols.

Louis Xpress RFID card for Value Book of 8 vouchers:

This Louis Xpress RFID card is not reloadable and is for one-time use.

If you have any questions, please contact our Guest Relations at [email protected] or call 705 835 2112

PLEASE NOTE: All Louis Xpress RFID media provided to customers in exchange for Value Book of 8 coupons do not expire. They should be treated like cash and will not be refundable or replaced if lost or forgotten.

TicketOps e-ticket Redemption (advance booking is not required)

• MSLM will honour Ticket-Op e-tickets until March 20, 2021 only
• Please bring all e-tickets to the resort to redeem as soon as possible

To Redeem your Ticket Ops e-ticket:

1. Head to any Guest Services/Front office location at both Louis and Moonstone Chalet
2. Present your TicketOps e-ticket voucher
3. Receive your new Louis Xpress RFID card media loaded with your daily lift ticket.
4. Every voucher presented will receive a Louis Xpress RFID card
5. Head direct to lift and enjoy your day on the mountain.

Please ski and ride with care. Abide by the alpine responsibility code and all COVID19 protocols.

Louis Xpress RFID card for TicketOps e-tickets:

This Louis Xpress RFID card is not reloadable and is for one-time use.

If you have any questions, please contact our Guest Relations at [email protected] or call 705 835 2112

PLEASE NOTE: All Louis Xpress RFID media provided to customers in exchange for TicketOps e-tickets will expire on March 20, 2021. They should be treated like cash and will not be refundable or replaced if lost or forgotten.

MSLM is a welcoming family-oriented resort whose purpose is to provide a progressive, fun, recreational, competitive, social, and safe experience for the Membership, their Guests, and the MSLM Team.

The resort strives to provide a safe and healthy ski and snowboard environment and wants to reassure all individuals accessing the hill that your health and safety are top priority. The resort mandates that all members, guests, staff, and volunteers practice individual health and hygiene, and abide by the capacity management procedures, and physical distance requirements that have been developed in the resort’s updated Operating Plan and Managing COVID19 in the Workplace policy.

It is the responsibility of all individuals while at MSLM to preserve and protect the health and safety of all. The resort strongly encourages all members, guests, staff, and volunteers to review the Personal Responsibility Guide as outlined below.

Avoid Unwanted Exposures

Please refrain from visiting MSLM if:

• you are feeling sick and/or experiencing COVID-19 symptoms.
• have been in contact with someone displaying COVID-19 symptoms.
• have been in direct contact with a confirmed case of COVID-19.
• have traveled outside of Canada within the last 14 days.

While at the Resort

• Practice safe physical distancing of at least 2 meters (6ft) AT ALL TIMES
• Masks are MANDATORY while accessing indoor facilities and buildings.
• Masks are MANDATORY while in chairlift/surface lift lines and while riding chairlifts/surface lifts.
• Practice a high level of care towards personal sanitization and hygiene.
• Frequently sanitize and disinfect personal items and shared spaces.
• Contactless payment options preferred. Avoid cash sales.
• Observe and follow all posted directional and safety signage.
• Follow the public health guidelines as it relates to household, family, and social interactions.
• Communicate with Administration and Snowschool staff through email or phone to limit the amount of people in chalet spaces and buildings.
• Be kind. Verbal and/or physical abuse of any kind directed at other customers or staff will not be tolerated.
• Disregard of any of the above COVID19 protocols will not be tolerated and guests must leave premises