An Open Letter to Podium Pass Members & 8Week Program Participants

From Robert Huter

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Operational Update 2020

Operational Update

The Premier of Ontario has extended all emergency orders under the Re-Opening Act Ontario. Please visit the www.ontario.ca for detailed information.

Barring any further extension to this shutdown, it is hopeful that MSLM will re-open on Saturday February 20th 9am to 9pm.

Podium Pass Memberships:

As a result of this continued shutdown and stay at home orders MSLM had to adapt our COVID19 Assurance Policy based on usage. You can read the full policy here.

8 Week Programs:

All information on cancelled programs and refunds are here.

 

Louis Xpress Card Lift Tickets:

All lift tickets purchased for Dec 26th, 27th and 28th will be refunded. Requests should be made by email to [email protected] with a copy of your receipt and clear request. All refunds may take up to 28 days to process.

Currently MSLM is experiencing an incredible amount of customer requests. Your patience is appreciated during this time as administration staff work through this increased volume of calls and emails. All refund requests should be made by email to [email protected] with a copy of your receipt, postal code and last 4 digits of the credit card number used in purchase.

All refunds may take up to 28 days to process.

These are unprecedented times. MSLM is grateful for your loyalty and dedication to our ski resort. We hope your family stays safe and healthy and we cannot wait to see you on the slopes again very soon.

Sincerely,

The Huter Family

•  All Private/semi-private lessons for related parties in groups up to five must be pre-booked. Private lessons for those aged 3-5 years old must have a Guardian (with valid lift ticket) attend their lesson

•  8-week programs will be available starting in 2021 and further information on spaces and sale dates will be announced on this site soon

•  Daily Wellness screening will be required for staff and guests taking a lesson

 

• locations at both Louis and Moonstone Base
• required to book in advance
• capacity at both rental locations will follow Public Health regulations.
• Face masks/coverings and physical distancing will be required at all times. Staff will take additional precautions during portions of the process that require close contact with guests.
• Rental equipment will be sanitized between each use.

 

 

• Louis and Moonstone chalet cafeterias will offer TAKE-OUT ONLY for food and beverage service.

• offering expanded grab-and-go menu items.

• No bagged lunches permitted in chalets for the safety of our staff and guests and strictly limited access to 2nd floor of Louis & Moonstone base lodges.

• staff are required to wear masks and practice increased hand sanitization.

• increased sanitation stations, increased facility and washroom cleaning frequency

• new signage and upgraded air filtration systems

Value Book of 8 coupon Redemption (advance booking is not required)

  • MSLM will honour Value Book of 8 vouchers until 2021/22 season only
  • Please bring all vouchers to the resort to redeem as soon as possible

To Redeem your Value Book of 8 coupon:

  1. Head to any Guest Services/Front office location at both Louis and Moonstone Chalet
  2. Present your voucher coupons
  3. Receive your new Louis Xpress RFID card loaded with your daily lift ticket.
  4. Every voucher presented will receive a Louis Xpress RFID card
  5. Head direct to lift and enjoy your day on the mountain.

Please ski and ride with care. Abide by the alpine responsibility code and all COVID19 protocols.

Louis Xpress RFID card for Value Book of 8 vouchers:

This Louis Xpress RFID card is not reloadable and is for one-time use.

If you have any questions, please contact our Guest Relations at [email protected] or call 705 835 2112

PLEASE NOTE: All Louis Xpress RFID media provided to customers in exchange for Value Book of 8 coupons do not expire. They should be treated like cash and will not be refundable or replaced if lost or forgotten.

TicketOps e-ticket Redemption (advance booking is not required)

  • MSLM will honour Ticket-Op e-tickets until March 20, 2021 only
  • Please bring all e-tickets to the resort to redeem as soon as possible

To Redeem your Ticket Ops e-ticket:

  1. Head to any Guest Services/Front office location at both Louis and Moonstone Chalet
  2. Present your TicketOps e-ticket voucher
  3. Receive your new Louis Xpress RFID card media loaded with your daily lift ticket.
  4. Every voucher presented will receive a Louis Xpress RFID card
  5. Head direct to lift and enjoy your day on the mountain.

Please ski and ride with care. Abide by the alpine responsibility code and all COVID19 protocols.

Louis Xpress RFID card for TicketOps e-tickets:

This Louis Xpress RFID card is not reloadable and is for one-time use.

If you have any questions, please contact our Guest Relations at [email protected] or call 705 835 2112

PLEASE NOTE: All Louis Xpress RFID media provided to customers in exchange for TicketOps e-tickets will expire on March 20, 2021. They should be treated like cash and will not be refundable or replaced if lost or forgotten.

News From The Mountain

Stay in the know and check out our latest news for everything going on at Mount St. Louis Moonstone.

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Mountain Facts

36
Total
Runs
2KM
Longest
Run
170
Skiable
Acres