An Open Letter to Podium Pass Members & 8Week Program Participants

From Robert Huter

Operational Update 2020

Operational Update

The Premier of Ontario has extended all emergency orders under the Re-Opening Act Ontario. Please visit the www.ontario.ca for detailed information.

Barring any further extension to this shutdown, it is hopeful that MSLM will re-open on Saturday February 20th 9am to 9pm.

Podium Pass Memberships:

As a result of this continued shutdown and stay at home orders MSLM had to adapt our COVID19 Assurance Policy based on usage. You can read the full policy here.

8 Week Programs:

All information on cancelled programs and refunds are here.

 

Louis Xpress Card Lift Tickets:

All lift tickets purchased for Dec 26th, 27th and 28th will be refunded. Requests should be made by email to [email protected] with a copy of your receipt and clear request. All refunds may take up to 28 days to process.

Currently MSLM is experiencing an incredible amount of customer requests. Your patience is appreciated during this time as administration staff work through this increased volume of calls and emails. All refund requests should be made by email to [email protected] with a copy of your receipt, postal code and last 4 digits of the credit card number used in purchase.

All refunds may take up to 28 days to process.

These are unprecedented times. MSLM is grateful for your loyalty and dedication to our ski resort. We hope your family stays safe and healthy and we cannot wait to see you on the slopes again very soon.

Sincerely,

The Huter Family

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Mountain Facts

36
Total
Runs
2KM
Longest
Run
170
Skiable
Acres