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2018/19 Podium Season Pass Sale begins September 10th!

Memberships Terms & Conditions 2018-2019

If a membership is forgotten or lost, the pass holder will be issued one complimentary lift ticket. After that, you will be required to purchase a regular price lift ticket. Should a “forgotten” pass ticket be found on a person other than the rightful owner, the membership will be revoked and trespassing charges will be issued.

Replacing a lost or stolen membership cost $50 + HST. Full replacement cost if it is lost again.

Membership Value Protection Refund & Credit Schedule

December 1, 2018 December 2, 2018 to January 1, 2019 January 2 to February 1, 2019 February 2 to March 1, 2018
MSLM Credit Note Available MSLM Credit Note Available MSLM Credit Note Available MSLM Credit Note  Available
100% 70% 40% 20%
Cheque Refund Available

Cheque Refund

Available

 Cheque Refund Available Cheque Refund Not Available
70% 40% 10%  

Exclusion, Terms and Conditions

Credit/Refund is based on the following:
Medical
Job relocation

Mount St. Louis Moonstone only issues credit notes or refunds specific to the pass holder.

Forms requires for request to be considered:
1. An email request for credit/refund must be sent to groupsales@mslm.on.ca
2. Medical form signed by the member’s doctor for injury/illness onset and incapacity.
3. Letter from member’s HR department for relocation and for military service.

4. Membership card must be returned.

5. All documentation must be submitted before the request can be finalized.

6. No refunds will be processed after the season ends.  Including memberships that have not been used or fulfilled.

7. Please allow 6-8 weeks for a refund.

Email submission date and receipt for current season passes determines amount of credit/refund provided.

Exclusions: Weather, travel or snow conditions, act of God, disregard for or violation of Mount St Louis Moonstone safety rules or Pass terms or use.

Not Applicable: Lift Ticket Vouchers and/or Lift Tickets.

Program Terms & Conditions 2017-2018

Replacing a lost or stolen program pass cost $50 + HST.

Email submission date and receipt for current program determines amount of the credit/refund provided.

Program Value Protection Refund & Credit Schedule

January 5, 2018 January 7 to January 21, 2018 January 22 to February 3, 2018  
MSLM Credit Note Available MSLM Credit Note Available MSLM Credit Note Available  
100% 70% 30%  
Cheque Refund Available Cheque Refund Available Cheque Refund Available  
70% 40% 10%  

Exclusion, Terms and Conditions

Credit/Refund is based on the following:
Medical
Job relocation

Forms requires for request to be considered:
1. An email request for credit/refund must be sent to groupsales@mslm.on.ca
2. Medical form signed by the participant's doctor for injury/illness onset and incapacity.
3. Letter from parent's or participant's HR department for relocation and for military service.

4. Program pass must be returned.

5. All documentation must be submitted before the season end.

6. No refunds will be processed after the season ends.

Email submission date and receipt for current program determines amount of credit/refund provided.

Exclusions: Weather, travel or snow conditions, act of God, disregard for or violation of Mount St Louis Moonstone safety rules or Pass terms or use.

Not Applicable: Lift Ticket Vouchers and/or Lift Tickets.