Program Terms & Conditions 2017-18

If a membership is forgotten or lost, the pass holder will be issued one complimentary lift ticket.  After that, you will be required to purchase a regular price lift ticket.  Should a “forgotten” pass ticket be found on a person other than the rightful owner, the membership will be revoked and trespassing charges will be issued.

Replacing a lost or stolen membership cost $50 + HST.  Full replacement cost if it is lost again. 

Email submission date and receipt for current membership determines amount of the credit/refund provided.

Membership Value Protection Refund & Credit Note Schedule

Exclusion, Terms and Conditions

Credit Note/Refund is based on the following:

Medical

Job relocation

Forms requires for request to be considered:

1. An email request for credit note/refund must be sent to groupsales@mslm.on.ca
2. Medical form signed by the requester’s doctor for injury/illness onset and incapacity.
3. Letter from requester’s HR department for relocation and for military service.
4. Membership card must be returned.
5. All documentation must be submitted before the request can be finalized.
6. No refunds will be processed after the season ends.  Including memberships that have not been used or fulfilled.

Email submission date and receipt for current season passes determines amount of credit note/refund provided.

Exclusions: Weather, travel or snow conditions, act of God, disregard for or violation of Mount St Louis Moonstone safety rules or Pass terms or use.

Note Applicable: Lift Ticket Vouchers and/or Lift Tickets.

MSLM reserves the right to revoke season pass membership without refund for:

a) Misconduct or breach of the Alpine Responsibility Code

b) Violation of terrain park rules and/or chairlift safety procedures

b) Assisting another person in any way to obtain unauthorized entry to Mount St Louis Moonstone

c) Attempted use of season pass by someone other than the photographed person

d) Unauthorized reproduction or any other misuse of season passes/daily lift tickets and/or coupons

e) Acting disrespectfully toward staff or other patrons

These or other violations may result in criminal prosecution.