If a program pass is forgotten or lost, the pass holder will be issued one complimentary lift ticket.  After that, you will be required to purchase a regular price lift ticket.  Should a “forgotten” pass ticket be found on a person other than the rightful owner, the program pass will be revoked and trespassing charges will be issued.

Replacing a lost or stolen program pass cost $50 + HST.  Full replacement cost if it is lost again.

Email submission date and receipt for 2018/2019 season determines amount of the credit/refund provided.

Program Value Protection Refund & Credit Note Schedule

January 3, 2019

January 4, 2019 to January 21, 2019

January 22 to February 4, 2019

MSLM credit note Available

MSLM credit note Available

MSLM credit note Available

100 %



Cheque Refund Available

Cheque Refund


Cheque Refund Available





Exclusion, Terms and Conditions

Credit Note/Refund is based on the following

  • Medical Reasons
  • Job relocation

Mount St. Louis Moonstone only issues credit notes or refunds specific to the pass holder.


Forms required for request to be considered

  1. An email request for credit note/refund must be sent to groupsales@mslm.on.ca
  2. Medical form signed by the member’s doctor for injury/illness onset and incapacity.
  3. Letter from member’s HR department for relocation and for military service.
  4. Membership card must be returned.
  5. All documentation must be submitted before the request can be finalized.
  6. No refunds will be processed after the season ends.  Including memberships that have not been used or fulfilled.
  7. Please allow 6-8 weeks for a refund.

Not Applicable
Lift Ticket Vouchers and/or Lift Tickets.

Weather, travel or snow conditions, act of God, disregard for or violation of Mount St Louis Moonstone safety rules or Pass terms or use.


Mount St Louis Moonstone reserves the right to revoke season pass membership without refund for:

  1. Misconduct or breach of the Alpine Responsibility Code
  2. Violation of terrain park rules and/or chairlift safety procedures
  3. Assisting another person in any way to obtain unauthorized entry to Mount St Louis Moonstone
  4. Attempted use of season pass membership by someone other than the photographed person
  5. Unauthorized reproduction or any other misuse of season pass membership/daily lift tickets and/or coupons
  6. Acting disrespectfully toward Mount St Louis Moonstone staff or other patrons

These or other violations may result in criminal prosecution.