First Timers Skiers/Boarders

Arrival Procedure

Mount St Louis Moonstone provides entry-level skiing/snowboarding experiences both at the Moonstone (North) and St Louis (South) area.  Each location offers full services out of their respective lodges. 

For one stop shopping, visit the Rental Services at each location (Moonstone or St Louis Side).   Here you will be able to set yourself up with needed equipment, lift ticket, and lesson ticket and locker rental.




From the parking lot at Moonstone enter the main building and just to your left, you will find the Rental Service counter.

St Louis

From the parking lot at St Louis Side, you can enter directly into the Rental Service area, at the South entrance of the Main Building.  If you chose to enter the Main Entrance of the building you would have to head to your left, pass the Guest Service & Information Desk to the South end of the building where you will find the Rental Service counter.

Mount St Louis Moonstone is proud to partner with Rossignol to provide our guests the best equipment and rental experience with which to learn our sports. We are proud to offer Burton RIDE snowboards so that our guests can learn on the latest industry leading equipment to provide to them a learning edge.






Know What You Are Interested In


At each Rental Service area (St Louis or Moonstone) filling out of the rental form must be done before approaching the point of sale.  The form asks for typical information as to who you are and where you live, these are the easy parts.  Additional information is type of skier/rider, knowing what you are looking for in equipment and lift ticket.  Be sure to sign and initial appropriate areas.

Having the completed form ready before you reach the point of sale ensures you a quicker transition in getting outside.



You will receive your daily lift ticket, which is to be attached to your jacket.  It is recommended that the wire is placed through a pocket zipper latch, and then the actual ticket folds over the wire and is stuck together.  The lift ticket is your pass up the hill on any lift, which is to be visible at all times when skiing/riding.

Off To Equipment Area

Your next step is to move towards the boot counter.  Present your portion of the Rental Form to a Rental Service Attendant.  You will receive proper boot size for the day.  Benches are available for you to ensure proper fit.  Take the time to try your boots on.  Ask about how they should feel and ensure that all buckles are done up properly. 

When satisfied with the fit of your boots store your belongings in a locker.  Lockers are only steps away from the boot fitting area.  Be sure to keep the portion of the Rental Form with you.  You will need it for your final steps in the Rental area.

After storing your belongings in a locker, you will be ready to pick up your skis/board.  At this time all you need is your jacket, gloves/mitts, hat and your lift ticket.  (You will be wearing your boots).  Proceed to the board or ski counter.  Present the portion of the Rental Form to any attendant and you will be properly fitted with skis/poles or a board.

Now you are all geared up ready to ski/ride on your own or to take a lesson!







Exiting the Rental building

Once you exit the rental buildings (at both locations) be sure you are bundled up, Hat on – jacket zipped up –gloves/mitts on – smiles on, carrying your equipment in hand.  The joy of skiing and riding are just steps away!
Beginner terrain is immediately to your left at both areas. 



Beginner Terrain

Mount St Louis Moonstone provides you with the best introductory progression of teaching terrain anywhere!Exiting the Rental building you have access to appropriate terrain and lifts for easy learning.  Take your time and enjoy!

On the Moonstone side you will find a surface lift just outside the Rental exit, to your left (south) and an opened sliding area plus beginner chair lift just a short walk to your right (north).

On the St Louis side you will find a spacious opened sliding area and gradual progressive beginner slopes serviced by two magic carpets and two beginner chairlifts.  The slopes are gentle, wide and well groomed.


Discover Skiing/Riding Lesson

If you are taking advantage of the lesson portion, with your package you are looking for the Snow School Meeting Area.  You will pass directly by these spots on your way to the beginner terrain.

Exiting the St Louis rental building you will see the Snow School Meeting Area sign just to the left of you, (30 meters).  Please carry your equipment to the meeting area.

St Louis
Exiting the St Louis rental building you will see the Snow School Meeting Area sign just to the left of you (40 meters).  Please carry your equipment to the meeting area.

At the Snow School Meeting Area a friendly and helpful Snow Pro, to prepare you for the lesson, will greet you.  Discover lessons run on the hour and it is recommended that you arrive at the Snow School Meeting Area 10 minutes before the hour, to ensure proper organization time, which provides you with a full hours lesson.


Things To Know

When you are on your own exploring the beginner terrain, marked by a green circle, you may want to venture further, to new terrain or lifts.  We suggest you pick up a trail map, which clearly identifies slopes locations and their difficulty.  Become familiar with trails signs and responsibility code.  You may also need to know.

Each day lodge has a Guest Services Desk.  Attendants are always happy to assist you with any of your enquiries.

Each day lodge is equipped with restrooms.  From the hillside entrance of the Moonstone lodge, you will find restrooms at the east end of the building next to a large sitting area.  From the hills side entrance of St Louis lodge, straight past the Boutique, and on the second level east end next to the cafeteria cash centers.

First Aid
Enquire at any Guest Services Desk.  You can report incidents to Ski Patrol (red jacket with white cross on the back), or Snow School Staff (blue jacket).  First Aid stations are located at each Day lodge Moonstone – north of Day lodge separate building St Louis – south of Day lodge separate building.

Lost and Found
Lost and found items are located at each respective Guest Service Desk inside the day lodges.

What You Need Being Prepared

Skiing/Snowboarding requires some specific preparation.  Gliding at some speed in the outdoors calls for proper clothing and protection.  The good thing is that you already have what is needed for these exhilarating sports.

Here are some guidelines to think about:

3-layer approach
1. Wicking (worn next to your skin keeping moisture and sweat away from your skin).
2. Insulating (middle layer that keeps the cold out and the warmth in)
3. Protection (exterior layer to guard against elements)
Turtleneck shirts, sweaters, long underwear, footless tights are good options as under layers.  Avoid cotton next to your skin as it will absorb sweat and make you shiver. Wool or acrylic socks are better than cotton, as it can lead to unwanted blisters.


Helpful Hints

1. First layer should fit snugly in order to properly wick moisture
2. Insulating layer should be loose enough to trap air between your layers but not too bulky yet allowing a full range of movement.
3. Denim and cotton are not recommended as the dampness will soak through and you will end up cold.
4. Wearing eye protection having UV protection is very important
5. Goggles should fit above the eyebrows and below cheekbones, there should be no gaps around the nose and should be sealed all around
6. Extra socks will only restrict circulation and result in cold feet
7. Many individuals forget about the effects of the sun, against the background of the snow.  The suns rays are very strong, skin and eye protection are a must.  Protect skin with UV protective sun screen and eyes with UV protective glasses
8. Good idea to have some loose change to purchase a locker or a well deserved hot chocolate break
9. Gloves and hand wear should be water resistant.  If snowboarding, wrist guards are a smart preventative tool
10. Long scarves or hats should stay at home as they can cause safety issues with regards to lifts and the sight of gliding skier/rider
11. The resort is not responsible for lost items – bring only what you need – purses, I-pads, jewelry, videogames are best left at home.  If you must bring any of these items it is highly recommended to rent a locker of for the day