COVID19 Podium Pass Assurance Policy

(All Podium Pass season memberships & 8 Week Programs are non-transferable)

UPDATE AS OF February 9th 2021

Covid19 Assurance Policy Update

Due to re-opening, all refund requests are currently paused. If you still wish to refund your 2020/21 Podium Pass, please follow the instructions below. All refunds will be applied to the usage schedule and details listed.

  • All Podium Passes not yet refunded remain valid.
  • All refunds processed to date remain final. 

All 8 Week Programs & Program Passes will be refunded according to the schedule below. All refunds may take up to 28 business days to process.

Please send any questions or requests for refunds to [email protected] BY MARCH 31st 2021

No uses 1-3 uses 4-6 uses
100% 70% 40%
  1. 100% refunds are subject to a $10 administration fee.
  2. Include the last 4 digits of your credit card used in purchase along with your postal code.
  3. Red Sky Ski Pass Preserver fees will not be refunded as all Podium Pass holders had insurance coverage from resort opening dates December 11th through to December 24th, 2020.

 

All 8 Week Programs & Program Passes will be refunded. All refunds may take up to 28 business days to process.

  1. All 8 week program/Program Pass refunds are subjected to a $25 administration fee.
  2. To process refund, last 4 digits of credit card used in purchase & postal code required.

*Note: The resort reserves the right to modify any policy at any time. MSLM also reserves the right to change operating hours or rates at any time.